If an item you purchased at Play doesn’t make you happy by the way it performs, looks, or fits, we will take it back within 14 days* for an exchange or return. It’s our promise to you!
*30 days for registered VIP customers
An original receipt is requested for all exchanges or returns. All refunds will be made in the same form of payment as the original purchase. Non-VIP members without an original receipt will be issued a Play Gift Card for the lowest sale price of the item.
Returns using a gift receipt within 30 days from the date of the transaction will be applied to a Play Gift Card.
If you have made an online purchase on playstores.ca and wish to return an item, please see our Online Return Policy.
Please note: Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear & swimwear.
If an item you purchased at Play doesn't make you happy by the way it performs, looks, or fits, we'll take it back within 14 days for an exchange or return. It's our promise to you!
Your return can be via Canada Post to the playstores.ca warehouse or in person to the Play retail store in Kelowna, B.C. You are responsible for any shipping costs incurred for the return. Your refund will be in the same form of payment originally used for the purchase.
Our Online Return Policy applies only to purchases made on playstores.ca. If you have made a purchase at one of our retail stores and wish to return an item, please see our Retail Return Policy.Please note: Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear & swimwear.
Normal Canada Post shipping is free within Canada on all purchases of $99 or more. Purchases under $99 will be subject to a $14.95 shipping fee.
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